A Summer Crisis Cooling client received utility assistance and an AC Unit to keep cool.

SELF can help you restore gas or electric service, avoid disconnection and in some cases lower your payments to a manageable level.

You MUST make an appointment as soon as you receive a disconnection notice. Call 1-513-868-9300 or 1-888-432-7022.

Walk in customers may not be seen.

Winter Crisis Program: Operates between Nov. 1 and March 31.

Summer Crisis Program: Operates between July 1 and August 31.

PIPP Plus: Operates year-round for regulated utilities. 

The purpose of the Winter Crisis Program is to assist low-income households with elderly, small children and people with disabilities with their utility bills in order to provide heat in the winter. The maximum monetary amount of utility assistance varies by year and utility provider. The Summer Crisis Program helps households with elderly and people with medical issues stay cool during the hottest summer months.

SELF also helps
Butler County residents certify or re-certify for Percentage of Income Payment Plan (PIPP) year-round for regulated utility providers, such as Duke Energy.  PIPP is an extended payment arrangement with gas and electric companies that bases payments on a percentage of household income.

While SELF does accept walk-ins during HEAP season, we strongly recommend making an appointment as walk-ins are not guaranteed to be seen.  Appointments can only be made during active HEAP seasons by calling 513-868-9300 or 888-432-7022 from Middletown.

What do I need to bring?

All HEAP guidelines are predetermined by the state of Ohio. Different documents are required for the winter and summer programs. Everyone filing for HEAP must bring in all documents. Click here for a list of documents.

Frequently Asked Questions 

Back to Programs